The short version: Padeli is a directory and listings platform, not a shop. The only paid product we offer is a monthly club owner subscription. You have a 14-day cooling-off period from the date you sign up to cancel and get a full refund. After that, you can cancel future renewals at any time, but we do not refund the current paid month. Questions? Email hello@padeli.com.
Last updated: 28 April 2026.
What this policy covers
This policy applies only to paid Padeli Club Owner subscriptions. Padeli does not sell physical products, equipment, or downloadable goods. If you are a player using the directory, the booking pages, or the free listings, this policy does not apply to you - the site is free to use.
Bookings made through external partners (clubs, holiday operators, equipment retailers we link to) are governed by the partner’s own refund and cancellation terms, not by Padeli.
Free Club Owner plan
The free Club Owner plan costs nothing. There is nothing to refund. You can close your account or remove your listing at any time from your dashboard.
14-day cooling-off period (paid plans)
Under the UK Consumer Contracts Regulations 2013, when you sign up for a paid plan you have 14 days from the day of purchase to change your mind and cancel for any reason. We will refund the full amount paid, with no questions asked.
To exercise the cooling-off right, email hello@padeli.com from the address on your account, with the words “cancel subscription” and your account email in the message. We will refund within 14 days using your original payment method.
Note: if you actively use the paid features during the cooling-off period, the law allows us to deduct a proportionate amount for services already supplied. In practice we rarely apply this and will tell you in advance if we do.
After the 14-day cooling-off period
After the 14-day window, paid subscriptions are non-refundable for the current billing period. You can cancel at any time and your subscription will run until the end of the period you have already paid for, then stop renewing. You will not be charged again.
We do not pro-rate refunds for partial months.
How to cancel
You can cancel your paid subscription in two ways:
- From your Padeli account dashboard, under “Subscription” - click Cancel.
- By emailing hello@padeli.com from the address on your account.
Cancellation takes effect at the end of the current billing period unless you are within the 14-day cooling-off window, in which case the cancellation and refund are processed immediately.
If something goes wrong on our side
If we fail to deliver a paid feature for an extended period, get in touch. We will either fix the problem and credit your account, or refund the affected portion of your subscription. This sits outside the 14-day cooling-off right and has no time limit.
Failed payments and chargebacks
If a payment fails, your subscription will pause and we will email you to update your card. If we cannot collect payment after several attempts, the subscription downgrades to the free plan and your premium features are removed until you resubscribe.
Please contact us before raising a chargeback with your bank. Most issues can be resolved by email more quickly than through a dispute.
Currency and exchange rates
Subscriptions are priced in US dollars and processed by Stripe. If your card is in a different currency, your bank may apply its own exchange rate and fees. Refunds are made in the original payment currency for the original amount we received - we do not cover currency fluctuations.
Your statutory rights
Nothing in this policy affects your rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If anything in this policy conflicts with those rights, your statutory rights take priority.
Need help?
Email hello@padeli.com with “Refund” in the subject line and your account email in the message. We aim to reply within two working days.
